Kinky Curl

SHIPPING POLICY

We value your purchase and aim to dispatch all orders the same day they are processed when ordered before 1 pm ET Monday - Friday. All orders placed after 1 pm, on weekends, and on US holidays will be shipped on the following business day. Your Pretty Boss Essentials order is shipped from our facility in Los Angeles, CA, USA. 

SHIPPING NOTICE

Due to COVID-19, there may shipping delays beyond our control. Currently, shipping is only available in the US and Canada. Delays that may occur within the shipping carriers' network are not the responsibility of Pretty Boss Essentials. Once your order has been shipped, please allow up to 3-5 business days for Ground Shipping and 1-2 business days for Express Shipping. If you have questions regarding your order after these timeframes have passed, please feel free to reach out to us via email at princellalewis@yahoo.com

TRACKING YOUR ORDER

Once your payment has cleared, you will receive an e-mail when your order has been processed. You will receive a second confirmation e-mail once your order has shipped including your tracking number and a link to follow the journey of your package. It is the responsibility of the buyer to make sure that she or he enters the address correctly. We cannot guarantee address changes due to the strict shipping schedule. Please double-check the address you are entering, as we will NOT be held responsible for packages that are sent to the wrong address that the buyer has entered.​

RETURN & EXCHANGE POLICY

Pretty Boss Essentials wishes all customers to be entirely satisfied with their purchases and hence offers a comprehensive store credit and exchange service. For the safety of you and all of our clients, we have strict requirements regarding all items eligible for exchange or store credit. 

ORDER REFUNDS

Pretty Boss Essentials does not offer refunds on any of our products but would be glad to offer you store credit within the first 7 days of receipt, as long as your order is still in sale condition and meets the return requirements.

Hair extensions must be in original condition: tied, unwashed, uninstalled, not chemically processed, not dyed, and/or tampered with in any manner. Items that do not those requirements are not eligible for store credit, therefore please examine each product in its original sale condition to make sure you are completely satisfied.

MISSING, DEFECTIVE, OR DAMAGED ITEM(S)

Pretty Boss Essentials packages and fulfills all orders personally in our showroom. We carefully prepare your shipment to ensure that all items purchased are included and secured in the elected packaging. In the event your item arrives defective or damaged contact us within 2 days of receipt to begin the exchange process for your item(s). in the rare and unlikely event that an item is missing from your order, please contact us within 2 days of receipt. The full order must be returned to Pretty Boss Essentials in the original sale condition for all approved claims of missing items. Upon delivery and inspection, a refund will be issued.

ORDERS NOT RECEIVED

Pretty Boss Essentials is not responsible for orders shipped to the address provided by the purchaser and marked as delivered by the postal service. All orders come with $50 insurance (USPS) or $100 insurance (UPS). In the event that you do not have possession of your delivered item, please inform us and open a claim with the shipping carrier - we will open a claim as well. If the claim is awarded in our favor, the insured amount can be provided to you as a refund or a credit towards your next order. Please advise if you would like to add additional insurance, a signature confirmation, or ship to a different address if you choose to purchase again.

ORDER EXCHANGES

Pretty Boss Essentials is happy to accept your exchange request within 7 days of receipt, as long as your order is still in sale condition. Products that have been untied, washed, installed, chemically processed, dyed, and/or tampered with are not eligible for an exchange, therefore please examine each product in its original sale condition to make sure you are completely satisfied. Please note that issues concerning the color variation of the hair are not valid reasons for an exchange.  We reserve all rights to decide whether the product(s) are eligible for exchange. We also reserve the right to reject an exchange request previously approved upon receipt.